CertHead

Operational Procedures — A+ Core 2 practice questions

Domain 4 of the CompTIA A+ Core 2 (220-1102) exam. 181 questions on this domain in the full bank — here are four free samples with answers and explanations.

Question 1 · Difficulty 3/5

A technician is working a ticket for a user whose laptop will not connect to the corporate Wi-Fi. After attempting two fixes that did not resolve the issue, the technician must document what was tried before handing the ticket off to a senior engineer. Which section of the ticket is the correct place to record the attempted steps and their outcomes? (Select the best answer.)
  1. Problem description
  2. Progress notes
  3. Problem resolution
  4. Category
Show answer & explanation

Correct answer: B

Progress notes
Progress notes are the running log where a technician records each action taken, the result of that action, and any relevant observations during the life of the ticket, making them the correct place to document attempted fixes and their outcomes. The problem description captures the initial symptom reported by the user and is not updated as work proceeds. The problem resolution section is completed only when the issue is fully closed, summarizing the final fix that worked. The category field classifies the ticket type and is not a free-text log of troubleshooting activity.

Question 2 · Difficulty 3/5

A helpdesk manager reviews a closed ticket and finds the resolution field reads: 'Fixed it.' The manager rejects the ticket and asks the technician to rewrite the resolution. Which characteristic is missing from the original resolution entry? (Select the best answer.)
  1. A severity rating assigned to the resolution
  2. Clear and concise written communication describing what was done to resolve the problem
  3. An escalation level indicating which team closed the ticket
  4. The asset tag of the device referenced in the ticket
Show answer & explanation

Correct answer: B

Clear and concise written communication describing what was done to resolve the problem
A properly written problem resolution entry must include clear and concise written communication that explains exactly what action was taken to fix the issue, enabling other technicians to reproduce the fix and allowing management to audit support quality. 'Fixed it.' provides no actionable detail about the steps performed. A severity rating applies to the impact of the incident, not to the resolution narrative, and would not remedy the vague language. An escalation level identifies routing history, not the technical resolution. While the asset tag is useful device information elsewhere in the ticket, its absence from the resolution field does not explain why the entry was rejected for being unclear.

Question 3 · Difficulty 2/5

Which asset management practice involves physically labeling each piece of hardware with a unique identifier so that it can be quickly located in the inventory database during an audit? (Select the best answer.)
  1. Applying asset tags and IDs to each device
  2. Recording the procurement life cycle in a spreadsheet
  3. Assigning a user account to each device in Active Directory
  4. Entering warranty expiration dates into the ticketing system
Show answer & explanation

Correct answer: A

Applying asset tags and IDs to each device
Asset tags and IDs are physical labels (barcodes, QR codes, or engraved numbers) affixed to hardware that create a direct, scannable link between the physical device and its corresponding record in the inventory database, making audits fast and accurate. Recording the procurement life cycle tracks purchase history and vendor information but does not physically identify devices. Assigning a user account in Active Directory is a logical association, not a physical label that aids in locating hardware. Entering warranty expiration dates is a data-entry task within the asset database, not the labeling practice that enables physical identification.

Question 4 · Difficulty 3/5

An organization is evaluating software licenses for 200 workstations and needs to ensure it is compliant before an upcoming audit. Which asset management record provides the most direct evidence that the number of installed software copies does not exceed the number of licenses purchased? (Select the best answer.)
  1. The warranty and licensing records stored in the asset database, matched against the inventory list of deployed devices
  2. The assigned users list, which maps each device to its primary operator
  3. The procurement life cycle records showing the original purchase order dates
  4. The open and closed ticket history filtered by the 'software' category
Show answer & explanation

Correct answer: A

The warranty and licensing records stored in the asset database, matched against the inventory list of deployed devices
Warranty and licensing records document the quantity and terms of each software license purchased; comparing those records against the inventory list of deployed devices directly shows whether installations match entitlements, which is the core of a license compliance audit. The assigned users list links hardware to people but does not reflect how many software licenses are in use. Procurement life cycle records show when and from whom items were purchased, but purchase dates alone do not confirm current deployment counts versus license quantities. Ticket history filtered by software category shows past incidents and service requests, not an accurate count of installed copies versus licenses held.

More A+ Core 2 domains

Ready to test yourself for real?

The free quiz pulls live questions from the same banks — no account required.

Start the free quiz